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Frequently asked questions

  • Where are you located?
    The Floriet is located in Hoxton Park, Sydney, New South Wales.
  • Do you offer local pick up?
    Yes, of course. Please bear in mind that agreed time and day must be made prior to picking up. Please leave a note on your order that you would like to arrange pick up. There will be three delivery options at checkout. Click and Collect service is free of charge. We also offer free delivery Australia wide for all orders over $200.
  • How much do you charge for delivery?
    Delivery fees can vary from state to state and the size of the actual arrangements. Please be advised that we are not able to ship floral mirrors to interstate at this stage. Floral mirrors can be picked up and delivered within Sydney Metro suburbs. Delivery fees for Metro area is from $14.95 including GST.
  • How long does it take to make a custom order?
    - Custom orders can take between 1 to 3 weeks and this will be discussed prior to order confirmation. - Full payment will be required for all custom orders once confirmation email/invoice has sent. Please be advised that we will not be able to commence the production until the invoice has been paid. - Any adjustments made after the order confirmation will incur additional charges and a delay in production/shipping time. - Please choose carefully as we not offer exchanges or refunds on custom orders. - You can send us images of the colour scheme but we will not copy someone else's hard work.
  • Do you offer priority custom orders?
    Yes, of course. However, please be advised that extra charges will incur.
  • Custom made arrangement Enquiry Form
    Please fill in the Enquiry Form detailing the below: - Colour combination - The size of the arrangement (small, medium, large, tall etc) - Require date - Pick up or delivery
  • Wedding/special event order terms and conditions
    We know planning a wedding can be quite exhausting. Please read the below terms and conditions carefully as we would like to be clear and upfront with our clients. 1). Wedding bouquets and other weddings arrangements can take between 2 to 4 weeks. Please make sure you provide us with plenty of time so we can source the required flowers for your special day. 2). 40% deposit will be required once you have confirmed you would like to proceed with us. Please be advised that we will not be able to commence the production until the 40% deposit has been paid. 3). The remaining 60% balance will be required 30 days prior to the wedding or you can pay in instalments. This will allow us enough time to organise shipping and final touch up to your beautiful arrangements. 4). In the unexpected event your wedding has been cancelled, we require a 30 days notice from the required delivery date. Please send an email to We will refund you 20% from your original deposit and the other 20% will be given to you as a gift voucher to spend within our store. 5). Refunds will not be permitted if you change your mind or if the cancellation is made less than 30 days from the required delivery date. 6). By placing an order with us you agree to these terms and conditions.
  • Do you preserve fresh wedding flowers?
    Our bridal bouquets are made using dried and preserved flowers from real flowers and therefore they do not need to be preserved. Unfortunately, we do not preserve fresh bridal bouquets.
  • What are your returns policy?
    Please choose carefully before purchasing as we do not offer refunds or exchanges for change of mind. All the sizing and measurements are listed on the product page. By placing the order with us, you have acknowledged and accepted our terms and conditions.
  • My order has been damaged in transit. What should I do?
    Please be advised that dried and preserved flowers are of delicate nature and they may have small breakages during transit. This is not considered as a product flaw or damage. We use a Third Party Courier and we will carefully pack your order using the utmost care including labelling the carton as fragile and using foam/bubble wrap etc. However, once the goods have been shipped from our premises, it is out of our control as to how the courier driver has handled your parcel. If your item is damaged during transit, please send us some photos including the outside carton showing the address label and the actual product. We will forward the photos to our courier provider but it is not guaranteed that the claim will be warranted by them and we cannot offer you with a credit or refund if the courier provider has rejected the claim.
  • How do I care for my arrangements?
    The best thing about dried and preserved flowers is that they are not high maintenance like fresh flowers or plants. They require little to no maintenance at all. However, we highly recommend you keep your beautiful arrangements out of direct sunlight, high humidity and windy areas. ​ We also recommend using a soft brush or hairdryer on cool settings to remove any loose dust. As dried and preserved flowers are a natural product, please bear in mind that light shedding may occur over time. This is not a product flaw.
  • What are your privacy policies?
    PRIVACY POLICY 1. We respect your privacy 1.1. The Floriet respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. ​ 1.2. "Personal information" is information we hold which is identifiable as being about you. 2. Collection of personal information 2.1. The Floriet will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. ​ 2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. ​ 2.3. Additionally, we may also collect any other information you provide while interacting with us. 3. How we collect your personal information 3.1. The Floriet collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 4. Use of your personal information 4.1. The Floriet may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. ​ 4.2. The Floriet may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. 5. Disclosure of your personal information 5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. ​ 5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. ​ 5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Floriet,, its customers or third parties. ​ 5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. ​ 5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. ​ 5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. 6. Security of your personal information 6.1. The Floriet is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. ​ 6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 7. Access to your personal information 7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at ​ 7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. 8. Complaints about privacy 8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 9. Changes to Privacy Policy 9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 10. Website 10.1. When you visit our website When you come to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. ​ 10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. ​ 10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Floriet is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
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